Emotions and the Use of Emojis for Emotion Recognition in Corporate Social Networks, Literature Review

Abstract

Managing employee emotions can lead to an improvement in the corporate climate and therefore to better cohesion of the corporate social network. In reality with many employees, especially those where people are spread over vast territories, the difficulties in detecting emotions become greater. Hypothesizing the usefulness of emoji-emoticons to simplify the recognition of emotions even in complex situations, we have carried out a literature review of the scientific articles which talk about emotions and emoji-emoticons. Our job consisted in researching, cataloguing and summarizing the main studies done and published by researchers in the last ten years concerning emotions and the use of emojis as a tool for the discovery and understanding of emotions in corporate working groups, to then make a brief analysis. Much research has been done and many methods have been developed in the field of emotional-sentimental detection, just as there is much research relating to the generic use of emojis, in general, and in the corporate field. Unfortunately, we have found few studies regarding the use of emojis for emotion recognition and identification in the workplace. As a result, we have found scientific evidence of the importance of emotions in companies, noting that the different types of graphic inserts (emoji-emoticons) can be a valid support tool for human resources for detecting and analysing employee emotions. We believe we have achieved the goal of our work in providing concrete help with this literature review for future scientific developments in this field