The Specific Features of Knowledge Management in Financial Institutions

Abstract

This study was meant to test the hypotheses that knowledge management are influenced by organizational culture and ICT usage, and that knowledge as a strategic imperative variable exerts influence on the increase of competitive intensity within banking and insurance companies. The study has used Structural Equation Models (SEMs) based on AMOS. The applied model is developed based upon model construction stages and structural equation analysis. The results obtained from the structural equation modeling analysis suggested that the research model exhibited a quite satisfactory overall fit. The influence of organizational culture on knowledge management in banking companies was the highest compared to what applied to insurance companies or total sample. While the influence of Internet of Things (ICT) usage on information management in insurance companies is the highest, the tested model can be used for strategic analysis of financial service companies.