Investigation of User Resistance to IT Innovations Using Self-Reported Questionnaire Survey

Abstract

This study develops a model of user resistance to Information Systems (IS) implementation in a mandatory use environment. The model is empirically validated with data collected using self-reported questionnaire survey from three large state-owned enterprises at different phases of Enterprise Resource Planning (ERP) implementation. The path analysis was carried out to examine the direct and indirect connection with user resistance behavior. The results of this study indicate that users with high power are most likely to develop user resistance as they tend to affect largely by the alteration of power from the ERP implementation, whereas, perceived self-efficacy and perceived inequity are hypothesized to influence resistance attitude which, in turn, jointly determine resistance behaviors with subjective norm. This research will help verify theoretical understanding about the resistance phenomenon as well as offer practical insights into managing user resistance.